Career Transition Strategy
Rebuilt a career narrative from scratch — translating scattered work across events, AI, and client operations into a single, coherent operations story recruiters can actually follow.
Business Operations • Project Coordination • Process Improvement
Bringing Peace
to Operational Chaos.
I help growing companies improve operations by organizing workflows, documenting processes, coordinating cross-functional teams, and building systems that help people work more efficiently.
Turning operational complexity into simple, scalable systems.
Operational experience across
- Magniva AI
- AO Social
- Xerox Canada
Operational Highlights
Operational highlights by the numbers
80,000+
Tickets supported through nationwide events
1,285+
Largest coordinated event
9+
Years of professional experience
Multiple
Industries: AI • Events • Creative • Client Operations
About
How this became the work.
My career didn't start with a plan to work in operations — it grew out of consistently being the person who noticed when something was disorganized, and couldn't leave it that way. A process with no documentation. A handoff that depended on one person's memory. A workflow that technically worked but cost everyone more time than it should have.
Over time, that instinct became the actual job. I've spent the last several years inside business development, event operations, and client-facing teams, doing the same core thing in each place: bringing structure to environments that were running on effort instead of systems.
I enjoy the unglamorous parts most people skip — writing the SOP, cleaning up the CRM, mapping out who actually owns what. Not because process is exciting on its own, but because of what it makes possible: teams that move faster, communicate better, and stop relying on chaos management to get through the week.
That's the work I'm looking for more of — the kind where something complicated needs to become simple, and someone needs to build the system that makes it stay that way.
Core Strengths
Where I add the most value.
- Business Operations
- Project Coordination
- Process Improvement
- Workflow Optimization
- CRM Administration
- Cross-functional Collaboration
- Operational Reporting
- Documentation & SOP Development
- AI Workflow Automation
- Stakeholder Management
- Business Systems
Experience
Where I've put this into practice.
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Business Development Representative | Business Operations
Magniva AI 2026Focused on operational improvements across the sales function — documentation, CRM organization, process optimization, workflow support, and cross-functional coordination between business development and technical teams delivering AI automation solutions.
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Assistant Operations Coordinator
AO Social 2022 — PresentCoordinated nationwide event operations — operational planning, scheduling, documentation, stakeholder communication, workflow management, and logistics across venues, sponsors, and production teams.
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Business Operations & Artist Management Coordinator
Boi Rada Entertainment 2026 — PresentBuilt repeatable operational systems for music releases — coordinating production timelines, managing creative assets, tracking approvals, and aligning collaborators from planning through release.
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Customer Service Representative
Xerox Canada 2023 — 2025Handled client communication, customer operations, documentation, and issue resolution — consistently adhering to process while coordinating across internal teams to resolve concurrent client needs.
Selected Highlights
Systems worth pointing to.
Operational SOP Development
Wrote and standardized documentation for recurring workflows so processes no longer depended on one person's memory to run correctly.
CRM Process Improvements
Cleaned up pipeline structure, follow-up sequencing, and reporting inside the CRM to give a growing team clearer visibility into where deals actually stood.
AI Workflow Automation
Identified repetitive manual tasks inside outreach and operations, then implemented AI-assisted tooling to remove the busywork without losing quality control.
Business Operations Career Transition
Made a deliberate move from customer-facing and event-based roles into formal operations work — carrying forward the parts of each job that were always, at their core, about building better systems.
My Philosophy
I've always been drawn to bringing order to chaos.
Whether it's organizing information, improving a workflow, coordinating people, or designing a better system — I do my best work when I'm taking something complicated and making it simple.
Contact
Let's Build Better Operations.
Currently seeking remote Business Operations, Project Coordination, and Process Improvement opportunities where I can help teams build better systems and scale more efficiently.